Privacy Policy

When you book a service or interact with Shield & Shine Solutions, we may collect the following information:

• Contact information — your name, email address, and phone number
• Service details — vehicle information (make, model, year), property address, and service notes
• Payment information — billing details processed securely through Stripe (we never store card numbers)
• Communication records — messages you send via our booking forms or contact page

Your information is used solely to deliver and improve our services:

• Scheduling and confirming your service appointment
• Sending booking confirmations, reminders, and day-of notifications
• Communicating about your service (updates, rescheduling, follow-up)
• Processing payments securely through Stripe
• Improving service quality and customer experience
• Responding to questions, disputes, or support requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your data is stored on the MadeThis platform, which uses industry-standard security measures to protect it. Payment processing is handled entirely by Stripe — Shield & Shine Solutions never stores, sees, or has access to your full card number, CVV, or banking credentials.

Service records, booking history, and contact information are retained to support your account and for record-keeping purposes. We implement reasonable safeguards to prevent unauthorized access, disclosure, or misuse of your data.

We work with a small number of trusted third-party services to operate our business:

• Stripe — secure payment processing. Stripe's privacy policy applies to all payment data. Learn more at stripe.com/privacy.
• SMS notifications — we may send automated text messages for appointment reminders and day-of service updates. Standard messaging rates may apply.

We do not use advertising trackers or sell your data to data brokers.

You have the right to:

• Request a copy of the personal information we hold about you
• Request deletion of your data (subject to record-keeping obligations)
• Opt out of SMS text notifications at any time by replying STOP to any text message or contacting us directly
• Correct inaccurate information in your account

To exercise any of these rights, contact us at shieldandshinesolutions@gmail.com. We will respond within a reasonable timeframe.

For any questions or concerns about this Privacy Policy, please contact:

Shield & Shine Solutions
Email: shieldandshinesolutions@gmail.com
Phone: 321-318-7909